GENESYS JOURNEY GAME
YOUR JOURNEY STARTS HERE
Build the Perfect Journey
Enter your details once, then jump straight into the game. Your session stays active when you refresh the browser.
01One profile for both use cases
025-minute challenge per use case
03Live CX score and leaderboard
PARTICIPANT PROFILE
One login for the whole game
NOT LOGGED IN
Enter your details once. Your login stays active when you refresh the page.
✓
GENESYS JOURNEY GAME
Build the Perfect Journey
Pick your world. Orchestrate the customer moment. See every decision change CX in real time.
5:005-MINUTE CHALLENGE
5GENESYS CAPABILITIES
LIVECX SCORE
CHOOSE YOUR VERTICALWhich customer world do you want to orchestrate?
2 customer moments in every vertical
01Choose your industry
02Pick a scenario
03Build the journey
TELECOMMUNICATIONS
Choose your customer moment
Each challenge has a different starting point and a small Genesys toolkit.
TELECOMMUNICATIONS
BUILD THE PERFECT JOURNEY
Choose five Genesys capabilities and put them in the best order. Every change updates the customer impact instantly.
TIME REMAINING05:00USE CASE 1 OF 2
☼ AWARENESS
→
●● ENGAGEMENT
→
◉ SERVICE
→
✓ RESOLUTION
→
♡ LOYALTY
BUILD YOUR JOURNEY
What should happen next?
0/5 FEATURES ADDED
YOUR GENESYS TOOLKIT
Choose the five cards that complete the strongest Genesys journey